This policy explains what personal information G.T. Container Services Inc. collects when you use this website or buy from us, why we collect it, and what rights you have over it. It is written to meet our obligations under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.
Who we are
G.T. Container Services Inc. / G.T. Service de Conteneurs Inc.
10,000 Maurice Duplessis Blvd., Montréal, QC H1C 2A2, Canada
Corporation number 442541-3 · Business number 845844588RC0001
Person responsible for the protection of personal information
As required by Quebec law, we have designated a person responsible for the protection of personal information. You can reach them at info@gtcontainerservices.ca, marking your message for the attention of the Privacy Officer.
Information we collect
Information you give us
- Order information — name, billing and delivery address, email address, telephone number, and any delivery notes you provide.
- Enquiry information — anything you send us through a contact form, by email or by telephone.
- Account information — if you create an account, your username, email address and order history.
- Tax documentation — where you claim an exemption, the certificate or supporting evidence you send us.
Information collected automatically
- Technical data — IP address, browser type, device type, and the pages you view, collected through server logs and analytics.
- Cookies — see the section below.
Why we use it
| Purpose | Data used |
|---|---|
| Processing and delivering your order | Name, address, phone, email, order details |
| Quoting freight and tax for your location | Delivery address or postal code |
| Answering enquiries and providing support | Contact details, enquiry content |
| Fraud prevention and account security | IP address, order and payment records |
| Meeting tax and accounting obligations | Order and invoice records |
| Improving the website | Aggregated, non-identifying analytics |
Who we share it with
We do not sell your personal information. We share it only with parties who need it to fulfil your order:
- Freight carriers and depots — your name, delivery address and telephone number, so they can deliver and contact you on the day.
- Payment and banking providers — to process and reconcile payments.
- Our web host and technical providers — who store the site and its data on our behalf.
- Professional advisers and authorities — including the Canada Revenue Agency and Revenu Québec, where we are legally required to disclose information.
Storage and transfers outside Quebec
Some of our service providers, including our web hosting, store data on servers located outside Quebec and potentially outside Canada. Before entrusting personal information to such a provider we assess whether it will receive adequate protection, as Quebec law requires. If you would like details of where your information is held, contact our Privacy Officer.
Cookies
This website uses cookies to keep your shopping cart working between pages, to remember you if you log in, and to understand how the site is used. Cart and session cookies are essential — the store cannot function without them.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout will not work.
How long we keep it
- Order and invoice records — retained for 7 years to meet Canadian tax and accounting requirements.
- Enquiries that do not become orders — retained for up to 24 months.
- Account data — retained until you ask us to delete the account.
- Server and analytics logs — typically retained for up to 12 months.
Your rights
You may ask us to:
- Tell you what personal information we hold about you, and give you access to it.
- Correct information that is wrong or incomplete.
- Delete information we no longer need to keep.
- Provide your information in a structured, commonly used technological format (data portability).
- Stop sending you marketing messages.
Email info@gtcontainerservices.ca and we will respond within 30 days. We may need to verify your identity first. Note that we cannot delete records we are legally required to retain, such as invoices.
If you are not satisfied with our response, you may complain to the Commission d’accès à l’information du Québec or to the Office of the Privacy Commissioner of Canada.
Confidentiality incidents
If a confidentiality incident occurs that presents a risk of serious injury, we will notify the Commission d’accès à l’information and the individuals concerned, and record the incident in our register, as Quebec law requires.
Security
This site is served over HTTPS and access to order data is restricted to staff who need it. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information. See our Security Policy for more.
Children
This website is not directed at children and we do not knowingly collect the personal information of minors.
Changes to this policy
We may update this policy from time to time. The revision date is shown at the top of this page. Material changes will be announced on the website.